Unclaimed Non-EGO merchandise gets disposed of 10 days after being delivered at our warehouse. If you return an item that is not EGO merchandise we will take every step to try and locate the parcel, however, if we are not able to locate your parcel or if it has already been disposed of, then we are not liable for the item and we cannot take responsibility for it. We would advise contacting the company you directly purchased from and explaining the situation.