To help keep your shopping experience safe and secure, some orders may be subject to a payment review before processing.
What does this mean for you? - If your order is placed under review, don’t worry — our team will check it over as quickly as possible.
In most cases, this process is completed within 24 hours. If we need more information, we’ll contact you via email.
Tips: Make sure your billing details match the information held by your bank, double-check for spelling errors or typos when entering payment details and ensure your card or payment method is authorised for online purchases
If your payment is declined or your order is cancelled due to a failed review, you’ll be refunded automatically if payment was taken.
Still have questions? Please submit a request and our customer team will be happy to help!