If you believe you’ve received a faulty item, please contact our Customer Care Team within seven days of receiving your order — before returning anything. We’ll guide you on the next steps.
You can reach us by clicking the “Submit a Request” button.
To help us resolve your query without delay, please include clear photos of the following:
-
Name of the faulty item on the swing tag on the garment (if applicable)
-
Image of the fault/marked area.
-
Image of the clear packet or box the item arrived in.
Once we’ve reviewed the information, we’ll advise you on how to proceed.
Important: If a faulty item is sent back without notifying us first, we may not be able to process it correctly — and unfortunately, this could mean no refund is issued. We want to make sure your return is handled properly, so please reach out before sending anything back.
If you believe you’ve received an incorrect item, please contact our Customer Care Team within seven days of receiving your order — before returning anything. We’ll guide you on the next steps.
You can reach us by clicking the “Submit a Request” button.
To help us resolve your query without delay, please include clear photos of the following:
-
The item(s) you received
-
The packaging or box the item arrived in
-
The size marking on the sole of the shoe (if applicable)
-
The swing tag on the garment (if applicable)
Once we’ve reviewed the information, we’ll advise you on how to proceed.
Important: Please do not use any incorrect items you’ve received, as we won’t be able to offer a refund or replacement for used items.