Our couriers will try to deliver your parcel twice before returning it to us if they’re attempts are unsuccessful.
📦 If the carrier is having trouble delivering, it’s worth checking their tracking link. Many carriers offer options like collection from a local service point or rescheduling delivery.
If your order is sent back to us, Once we’ve received it, our returns team will process a refund within 15 working days. The refund will then appear in your account according to your bank or payment provider’s processing times.