How can customers access the returns portal?
You can access the returns portal using any of the following methods:
- EGO Internal Order Number – This can be found on the invoice included inside the parcel.
- QR Code – Customers can scan the QR code printed on the invoice inside the parcel, which will take them directly to the returns portal, where your order details will already be pre-populated.
- Brand Partner Order Number – Customers can also enter the order number provided by the brand partner when accessing the returns portal.
If you're unable to locate your order details, please check the invoice enclosed with your parcel, as it contains all the information required to initiate your return.