You’ve got 28 days from the day you receive your order to send something back to us.
To make sure your return is accepted, please check the following:
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Items must be unworn and unwashed
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All tags must be attached and items returned in their original packaging
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Underwear and swimwear can only be returned if the hygiene tags are still in place and the items are unworn
Important:
We can’t accept items that are damaged, marked, worn, or appear used — these will be disposed of, and no refund will be issued.
Before You Create a Return Label — Here’s What to Know:
Read Our Policies First
Before starting your return, please take a moment to check our return policies to make sure everything goes smoothly. You’ll find helpful information here:
International Returns (Excluding Canada)
If you're returning from outside the UK (excluding Canada), please follow our return policy carefully.
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Always get a postage receipt from the post office — this is your proof of return.
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We do not reimburse international shipping costs.
Returning through our portal is quick, easy & cost-effective!
If you use our portal, your refund should be processed within 23–28 business days.
Ready to start your return? Click the link for your country below.
The portal will detect your country when you enter your order number and email or postcode — just a heads up, you may need a printer for your label.
| Country | Return Link | Cost |
|
United States |
Return Here | $18.89 USD |
| Australia | Return Here | $65.10 AUD |
| Germany | Return Here | €9.00 EUR |
| Belgium | Return Here | €9.85 EUR |
| France | Return Here | €11.20 EUR |
| Netherlands | Return Here | €11.30 EUR |
| Italy | Return Here | €11.60 EUR |
| Spain | Return Here | €11.75 EUR |
| Luxembourg | Return Here | €12.50 EUR |
| Austria | Return Here | €12.60 EUR |
| Denmark | Return Here | €14.00 EUR |
| Portugal | Return Here | €15.00 EUR |
| Lithuania | Return Here | €15.40 EUR |
| Latvia | Return Here | €16.90 EUR |
| Estonia | Return Here | €17.00 EUR |
| Sweden | Return Here |
€17.50 EUR |
| Greece | Return Here | €26.59 EUR |