If you believe you’ve received an incorrect item, please contact our Customer Care Team within seven days of receiving your order — before returning anything. We’ll guide you on the next steps.
You can reach us by clicking the “Submit a Request” button.
To help us resolve your query without delay, please include clear photos of the following:
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The item(s) you received
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The packaging or box the item arrived in
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The size marking on the sole of the shoe (if applicable)
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The swing tag on the garment (if applicable)
Once we’ve reviewed the information, we’ll advise you on how to proceed.
Important: Please do not use any incorrect items you’ve received, as we won’t be able to offer a refund or replacement for used items.