If you believe you’ve received an incorrect item, please contact our Customer Care Team within seven days of receiving your order — before returning anything. We’ll guide you on the next steps.
You can reach us by clicking the “Submit a Request” button.
To help us resolve your query without delay, please include clear photos of the following:
The item(s) you received
The packaging or box the item arrived in
The size marking on the sole of the shoe (if applicable)
The swing tag on the garment (if applicable)
Once we’ve reviewed the information, we’ll advise you on how to proceed.
Important: Please do not use any incorrect items you’ve received, as we won’t be able to offer a refund or replacement for used items.