If you believe you’ve received a faulty item, please contact our Customer Care Team within seven days of receiving your order — before returning anything. We’ll guide you on the next steps.
You can reach us by clicking the “Submit a Request” button.
To help us resolve your query without delay, please include clear photos of the following:
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Name of the faulty item on the swing tag on the garment (if applicable)
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Image of the fault/marked area.
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Image of the clear packet or box the item arrived in.
Once we’ve reviewed the information, we’ll advise you on how to proceed.
Important: If a faulty item is sent back without notifying us first, we may not be able to process it correctly — and unfortunately, this could mean no refund is issued. We want to make sure your return is handled properly, so please reach out before sending anything back.