You’ve got 28 days to send something back to us from the day you receive it.
- Items must be unworn and unwashed.
- Items must have all tags attached and returned in the original packaging.
- Underwear and swimwear can only be returned if the hygiene tags have not been removed and the items are unworn.
IMPORTANT: Damaged, marked, worn or any items that Ego believes have been used will NOT be accepted and will be disposed of, with no refund issued.
You can head to our Returns portal to create your return label.
Please note we do not offer a free return service and our returns label costs vary per country.
If you have received a faulty item then refer to the “I have received a faulty item” before returning the parcel