Payment
Orders
- I RECEIVED THE WRONG SIZE
- CAN I EXCHANGE AN ITEM?
- CAN I MAKE CHANGES TO MY ORDER? (E.G.ADDRESS)
- WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER?
- HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?
- IS IT SAFE TO ORDER ONLINE?
Delivery
- WHAT ARE MY DELIVERY OPTIONS?
- EGO VIP
- DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?
- WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
- POSTCODE RESTRICTIONS
- DO YOU DELIVER TO BFPO?
Returns & Refunds
- DO YOU REFUND THE DELIVERY CHARGE?
- CAN I RETURN MY ORDER IF THE ORIGINAL PACKAGING IS MISSING?
- INTERNATIONAL RETURNS
- HOW CAN I TRACK THE STATUS OF MY RETURN?
- WHAT DO I DO IF MY PRODUCT IS FAULTY?
- WILL MY POSTAGE BE REFUNDED?